Karen is a TEDx speaker who also delivers keynotes and facilitates hands-on workshops globally that inspire thousands each year. She has been recognized with the Centurion Award, Hall of Fame Honoree, and a Graduate of Distinction from Ball State University; part of the 40 Under 40 in the Indianapolis Business Journal; and Ivy Tech Community College Alumni Hall of Fame. Karen is an active volunteer for numerous community organizations, including board positions with the Indianapolis Symphony Orchestra and Ball State University.
Her first book, Success With Less, was published in 2016. You can buy the book here.
Karen is Vice President, Customer and Market Insights at Salesforce where she engages current and future customers globally to discover new ways of creating success and growth together. From Executive Advisory Boards to strategic consulting engagements, her insights are central to Go-to-Market strategy, product development, marketing and branding. In addition, she influences industry thought leadership in her role as Chair of the Customer Experience Council for The Conference Board.
Formerly responsible for Insight Innovation at Cisco Systems, she led a global team responsible Customer Satisfaction & Experience, Diversity Business Practices, and Global Offset & Countertrade. She also created the Partner Experience Team for Cisco – a global, cross-functional initiative to increase profitability and ease of doing business for resale partners – following her successful tenure as a Sales Leader.
Passionate about customer success, Karen began her Fortune 100 career at AT&T. She quickly rose through the ranks to from Project Management to leadership roles in account management for both voice and data customers.
She holds a BS degree in international business and a Masters in Information and Communication Sciences, both from Ball State University as well as an Associate’s Degree in Hospitality Administration from Ivy Tech Community College.